{"id":9618,"date":"2025-04-24T09:47:21","date_gmt":"2025-04-24T09:47:21","guid":{"rendered":"https:\/\/orthian.vn\/?p=9618"},"modified":"2025-04-29T02:24:07","modified_gmt":"2025-04-29T02:24:07","slug":"4-types-of-ai-agent-users","status":"publish","type":"post","link":"https:\/\/orthian.vn\/vi\/4-types-of-ai-agent-users\/","title":{"rendered":"4 lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng AI Agent v\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 h\u1ecdc \u0111\u01b0\u1ee3c g\u00ec?"},"content":{"rendered":"<p><a href=\"https:\/\/orthian.vn\/vi\/4-types-of-ai-agent-users\/\">4 lo\u1ea1i t\u00e1c nh\u00e2n AI<\/a> ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t c\u1ee7a Salesforce. T\u00ecm hi\u1ec3u c\u00e1ch \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c t\u00e1c nh\u00e2n AI c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 t\u1ed1t h\u01a1n.<\/p>\n\n\n\n<p>C\u00e1c t\u00e1c nh\u00e2n AI \u0111ang nhanh ch\u00f3ng n\u1ed5i l\u00ean nh\u01b0 l\u00e0 bi\u00ean gi\u1edbi ti\u1ebfp theo trong <strong>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/strong>, gi\u00fap ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5, kh\u00e1m ph\u00e1 th\u00f4ng tin chuy\u00ean s\u00e2u v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh t\u1ef1u h\u01a1n v\u1edbi \u00edt n\u1ed7 l\u1ef1c h\u01a1n. M\u1ed9t kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y c\u1ee7a Salesforce v\u1edbi 2.552 ng\u01b0\u1eddi ti\u00eau d\u00f9ng Hoa K\u1ef3 \u0111\u00e3 x\u00e1c \u0111\u1ecbnh <strong>b\u1ed1n nh\u00e2n v\u1eadt ri\u00eang bi\u1ec7t<\/strong> th\u00fac \u0111\u1ea9y vi\u1ec7c \u00e1p d\u1ee5ng t\u00e1c nh\u00e2n AI v\u00e0 cung c\u1ea5p l\u1ed9 tr\u00ecnh cho c\u00e1c doanh nghi\u1ec7p \u0111\u1ec3 mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00f3 gi\u00e1 tr\u1ecb cao v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong>B\u1ed1n nh\u00e2n v\u1eadt AI<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\">1. Qu\u1ea7n th\u00f4ng minh (43%)<\/h3>\n\n\n\n<p>Nh\u1eefng ng\u01b0\u1eddi d\u00f9ng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u n\u00e0y y\u00eau c\u1ea7u ph\u00e2n t\u00edch s\u00e2u s\u1eafc v\u00e0 gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>53%<\/strong> mu\u1ed1n AI ph\u00e2n t\u00edch th\u00f4ng tin ph\u1ee9c t\u1ea1p th\u00e0nh nh\u1eefng hi\u1ec3u bi\u1ebft d\u1ec5 hi\u1ec3u.<\/li>\n\n\n\n<li><strong>54%<\/strong> nghi\u00ean c\u1ee9u k\u1ef9 l\u01b0\u1ee1ng tools m\u1edbi tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\">2. T\u1ed1i gi\u1ea3n (22%)<\/h3>\n\n\n\n<p>Th\u00edch s\u1ef1 \u0111\u01a1n gi\u1ea3n, h\u1ecd t\u00ecm ki\u1ebfm AI \u0111\u1ec3 \u201cd\u1ecdn d\u1eb9p\u201d c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 gi\u1ea3m b\u1edbt s\u1ef1 m\u1ec7t m\u1ecfi khi ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>37%<\/strong> t\u00ecm ki\u1ebfm nh\u1eefng t\u00e1c nh\u00e2n c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/li>\n\n\n\n<li><strong>64%<\/strong> thu\u1ed9c th\u1ebf h\u1ec7 Gen X\/Baby Boomer; <strong>58%<\/strong> c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i v\u1edbi AI ph\u1ee9c t\u1ea1p tools.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\">3. Lifehacker (16%)<\/h3>\n\n\n\n<p>Nh\u1eefng ng\u01b0\u1eddi \u0111am m\u00ea hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng AI nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd n\u0103ng su\u1ea5t c\u00e1 nh\u00e2n.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>52%<\/strong> mu\u1ed1n AI gi\u00fap h\u1ecd ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 nhanh h\u01a1n.<\/li>\n\n\n\n<li><strong>55%<\/strong> lu\u00f4n h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau \u201cl\u00e0m nhi\u1ec1u h\u01a1n trong th\u1eddi gian ng\u1eafn h\u01a1n\u201d.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:20px\">4. Tastemaker (15%)<\/h3>\n\n\n\n<p>Nh\u1eefng ng\u01b0\u1eddi \u0111i \u0111\u1ea7u xu h\u01b0\u1edbng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng khuy\u1ebfn ngh\u1ecb ph\u00f9 h\u1ee3p v\u1edbi s\u1edf th\u00edch ri\u00eang c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>40%<\/strong> mong mu\u1ed1n c\u00f3 nh\u1eefng g\u1ee3i \u00fd \u0111\u01b0\u1ee3c AI tuy\u1ec3n ch\u1ecdn cho c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh, nh\u00e0 h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n<li><strong>51%<\/strong> th\u00edch l\u1eddi khuy\u00ean c\u00e1 nh\u00e2n h\u01a1n l\u00e0 l\u1eddi khuy\u00ean chung chung; <strong>54%<\/strong> l\u00e0 th\u1ebf h\u1ec7 Z\/Millennials.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong>C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng AI Agent h\u00e0ng \u0111\u1ea7u v\u00e0 s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea v\u1ec1 vi\u1ec7c \u00e1p d\u1ee5ng<\/strong><\/h2>\n\n\n\n<p><strong>H\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian:<\/strong> 44% ng\u01b0\u1eddi ti\u00eau d\u00f9ng Hoa K\u1ef3\u2014v\u00e0 70% thu\u1ed9c Th\u1ebf h\u1ec7 Z h\u00e1o h\u1ee9c s\u1eed d\u1ee5ng AI l\u00e0m tr\u1ee3 l\u00fd \u1ea3o.<\/p>\n\n\n\n<p><strong>Mua s\u1eafm h\u1ed7 tr\u1ee3 AI:<\/strong> 24% \u0111\u1ea1i l\u00fd cho thu\u00ea tho\u1ea3i m\u00e1i mua nh\u00e0 thay m\u1eb7t h\u1ecd, t\u0103ng l\u00ean 32% trong th\u1ebf h\u1ec7 Z.<\/p>\n\n\n\n<p><strong>H\u1ed7 tr\u1ee3 t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m v\u00e0 ngh\u1ec1 nghi\u1ec7p:<\/strong> 44% s\u1ebd s\u1eed d\u1ee5ng AI \u0111\u1ec3 t\u00ecm ki\u1ebfm vi\u1ec7c l\u00e0m ph\u00f9 h\u1ee3p, 68% thu\u1ed9c Th\u1ebf h\u1ec7 Z s\u1ebd d\u1ef1a v\u00e0o c\u00f4ng ngh\u1ec7 n\u00e0y.<\/p>\n\n\n\n<p><strong>H\u01b0\u1edbng d\u1eabn v\u1ec1 S\u1ee9c kh\u1ecfe &amp; Th\u1ec3 ch\u1ea5t:<\/strong> 43% quan t\u00e2m \u0111\u1ebfn vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch b\u1eefa \u0103n d\u1ef1a tr\u00ean AI, 61% thu\u1ed9c Th\u1ebf h\u1ec7 Z s\u1ebd l\u00e0m theo l\u1eddi khuy\u00ean c\u1ee7a AI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong>\u00dd ngh\u0129a v\u00e0 c\u01a1 h\u1ed9i kinh doanh<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Ph\u00e2n kh\u00fac theo c\u00e1 t\u00ednh:<\/strong> T\u1ea1o ra c\u00e1c t\u00ednh n\u0103ng c\u1ee7a t\u00e1c nh\u00e2n AI ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng.<\/li>\n\n\n\n<li><strong>L\u1ed9 tr\u00ecnh s\u1ea3n ph\u1ea9m:<\/strong> \u01afu ti\u00ean ph\u00e2n t\u00edch ch\u1ee9c n\u0103ng cho Smarty Pants, \u0111\u01a1n gi\u1ea3n cho Minimalists, hi\u1ec7u qu\u1ea3 tools cho LifeHackers, tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd cho Tastemakers.<\/li>\n\n\n\n<li><strong>Th\u00f4ng \u0111i\u1ec7p ti\u1ebfp th\u1ecb:<\/strong> \u0110\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb ph\u00f9 h\u1ee3p: \u201cTh\u00f4ng tin chi ti\u1ebft s\u00e2u s\u1eafc\u201d \u2013 \u201cD\u1ec5 d\u00e0ng ch\u1ec9 v\u1edbi m\u1ed9t c\u00fa nh\u1ea5p chu\u1ed9t\u201d \u2013 \u201cT\u1ed1c \u0111\u1ed9 v\u00e0 n\u0103ng su\u1ea5t\u201d \u2013 \u201cKh\u00e1m ph\u00e1 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a\u201d.<\/li>\n\n\n\n<li><strong>Tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> X\u00e2y d\u1ef1ng c\u00e1c t\u00e1c nh\u00e2n th\u00f4ng minh v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac c\u00f3 kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u1ee7ng c\u1ed1 ni\u1ec1m tin v\u00e0o th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong>Ph\u1ea7n k\u1ebft lu\u1eadn<\/strong><\/h2>\n\n\n\n<p>Hi\u1ec3u \u0111\u01b0\u1ee3c t\u00ednh c\u00e1ch c\u1ee7a nh\u00e2n vi\u00ean AI c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u00e0nh c\u00f4ng <strong>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/strong>. B\u1eb1ng c\u00e1ch li\u00ean k\u1ebft c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u00e0 ti\u1ebfp th\u1ecb v\u1edbi b\u1ed1n lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ef1 t\u01b0\u01a1ng t\u00e1c, mang l\u1ea1i <strong>Th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00f4ng ngh\u1ec7<\/strong>v\u00e0 th\u00fac \u0111\u1ea9y b\u1ec1n v\u1eefng <strong>Vi\u1ec7c kinh doanh<\/strong> s\u1ef1 ph\u00e1t tri\u1ec3n.<\/p>\n\n\n\n<p><em>Ngu\u1ed3n: ZDNet <a href=\"https:\/\/www.zdnet.com\/article\/the-4-types-of-people-interested-in-ai-agents-and-what-businesses-can-learn-from-them\/\" target=\"_blank\" rel=\"noopener\">\u201c4 lo\u1ea1i ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn t\u00e1c nh\u00e2n AI\u2014v\u00e0 nh\u1eefng g\u00ec doanh nghi\u1ec7p c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi t\u1eeb h\u1ecd\u201d<\/a><\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>The 4 types of AI agent person backed by Salesforce survey data. Learn how to tailor your AI agent strategies for better engagement, personalization, and digital transformation. AI agents are rapidly emerging as the next frontier in Digital Transformation, helping consumers and businesses alike automate tasks, uncover insights, and achieve more with less effort. A [&hellip;]<\/p>","protected":false},"author":6,"featured_media":9898,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[53],"tags":[69,75,101,102,103,104],"highlight":[],"class_list":["post-9618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights-analyses","tag-ai-2","tag-digital-transformation","tag-tech-insight","tag-business","tag-ai-agent","tag-ai-personas"],"acf":[],"_links":{"self":[{"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/posts\/9618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/comments?post=9618"}],"version-history":[{"count":0,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/posts\/9618\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/media\/9898"}],"wp:attachment":[{"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/media?parent=9618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/categories?post=9618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/tags?post=9618"},{"taxonomy":"highlight","embeddable":true,"href":"https:\/\/orthian.vn\/vi\/wp-json\/wp\/v2\/highlight?post=9618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}